A non refundable deposit of $70 per service is required at the time of booking, and an additional $30 applies if you're booking 60 minutes or more of custom art. On the day of your appointment, your deposit will be deducted off your final bill.

I don’t offer rescheduling. If your plans change, you’ll need to cancel and rebook through my website with a new deposit. Deposits are non refundable, non transferable, and cannot be applied to a future appointment, without exception. 

Cancellations and no-shows with less than 48 hours (2 days) notice will incur a cancellation fee equal to 100% of the service(s) booked. 

You'll get a reminder text and email 72 hours (3 days) before your appointment, letting you know the 48 hour (2 days) cancellation window is coming up, this is your prompt to make any changes in good time and avoid the fee.

Cancellations can be made by text, email, or through my website, and take effect when you send them – I don't need to reply for it to count, and once a slot's released it can't be reinstated. 

All fees are charged automatically to the card on file. If I am unable to charge the card on file, an invoice will be sent via email and is due on receipt.

Your remaining balance is due via PayID at the end of your appointment, and a card needs to be kept on file for deposits and any fees under this policy. Please keep it current, if it expires or a payment fails, I'll follow up. Repeated late payment may result in cancellation of your future bookings or prepayment required for future bookings.

I only accept card, or PayID.

Please be mindful when booking your base service and art times as I am reserving this time specifically for you. You will be charged for the time you booked for, regardless of if it is used.If you'd like to adjust the length of your art booking, please do so online.

If your base service takes longer than expected, whether that's from movement during the appointment or the work being more technical than booked, I'll let you know. Depending on time, this may mean less art time than planned, or an additional fee for the extra work, I'll always talk it through with you first rather than surprise you at the end.

If you're unable to sit still enough for me to work safely, I may need to end the appointment early at the next natural stopping point, and the cancellation fee will apply

Appointments run to a tight schedule. If you are running behind please send me a text.

10 minutes late:

Your appointment goes ahead, you will be charged for the booked services(s), but I may adjust your service to fit the remaining time.

More than 15 minutes late:

Your appointment cannot be completed, and the cancellation fee applies.

I aim to show my clients the same respect they show me in regards to cancellations. On the rare occasion I am behind schedule I will update you via text as soon as possible. If I need to cancel your appointment, you will be offered priority rebooking dates or I will refund your deposit.

If you are sick, still exhibiting symptoms, or have been around someone who is sick you must cancel your appointment.

If you show up unwell to your appointment, you will be denied service and the cancellation fee will apply.

Food and Drink: 

Snacks and drinks are welcome, just be mindful not to let it interrupt the work. Avoid putting fingers in your mouth or leaving any food residue on your hands. The best time to eat is at the start, while we're consulting on your art and getting settled, the more locked in you are after that, the faster and smoother I can work.

Hands On The Table: 

 Please keep your hands on the table and away from your face, hair, or bag, and avoid fuzzy fabrics on the day, as it will end up in the gel and impact adhesion.

Studio Conduct:

I love a good chat, but I'm a nail artist rather than a counsellor, so heavier topics like trauma, body image, or sex aren't really mine to hold space for. Tell me about your favourite shows or your next holiday instead, I'm always up for that! 

If this cannot be respected, I will end our appointment at the next natural stopping point, and you will incur the full cost of the booked service(s).

Location:

I ask that you do not disclose the studio address online or to others. Please do not take photos of the outside of the property, street, or cars on the property. You may not attend the premises outside of your appointment time.

Children, Guests, And Pets

Please come solo to your appointment, I work best (and fastest) this way. My studio is unable to accommodate additional guests.

No guests, animals, or children are permitted to accompany you to your appointment.

Right To Refuse Or End Service:

If continuing would be unsafe, or the studio policies above aren't being followed, I may need to decline or end an appointment early. In that case, I will end our appointment at the next natural stopping point, the cancellation fee still applies.

Change Of Mind & Refunds:

Refunds of any kind are not offered on deposits or any completed services.
I'll check in with you throughout your appointment, please speak up any time if something doesn't feel right while you're still in the chair. Once you've confirmed you're happy and your appointment wraps up, the service is complete, and from there, caring for your nails is over to you. The only exception is a genuine product fault, if that happens, please reach out.

ID Verification and Privacy:

I only work with clients 18 and over. At your first visit, I may ask to see ID. Any personal information you share, including health details, is only ever used to look after you and manage your booking. 

Policy Updates:

These policies may be updated occasionally, the version in effect at the time of your booking is the one that applies.

Chargebacks And Disputes:

If a deposit, cancellation fee, or completed service is disputed with your bank when the charge was genuinely owed under this policy, I'll share the booking details and this policy with your bank to contest it. I reserve the right to pursue the amount owed as a debt, including through QCAT, and where I reasonably believe a dispute involved a knowingly false claim to your bank, to report it as fraud. This doesn't apply to genuine disputes, like an unauthorised charge or a mistake on my end, if something's wrong with a charge, please reach out directly.